Someone called one of our client companies today claiming to be Microsoft. The voicemail was forwarded to me and I thought I would share some of my suggestions to help identify a fraud.
1) Be aware of poor call quality:
The message wasn't a Microsoft quality voicemail. They used a scrambled sounding voice and had grammatical errors in the message. Microsoft would hire a professional who does voice work to record the call.
2) Understand Microsoft's outreach policy:
https://www.microsoft.com/…/online-p…/avoid-phone-scams.aspx is a resource that details their security policy. ...Just in case you don't see this as recreational reading here is the most important point:
“Remember, Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. Any communication we have with you must be initiated by you.”
-- So if you didn’t ask for help, the person calling isn’t from Microsoft.
What to do:
You can report it to Microsoft at: www.microsoft.com/reportascam
Office Smith LLC helps Phoenix-based Architectural, Construction and Engineering Firms avoid downtime and cyber threats by executing an IT strategy that ensures their business is protected, productive, and competitive.